https://goldcar-rent.com/ | +244 923464854
Gold Car Limited (GOLDCAR) is a car rental operator with offices in Lobito and Luanda, Angola, active since 2013. Customer opinions reveal a mix of positive and negative experiences. Despite promoting a modern and flexible vehicle fleet, a number of cars exhibit signs of poor maintenance and wear. The presence of internal cameras and alcohol breathalyzers for safety has raised privacy and comfort issues among renters. Their airport pickups at Catumbela, Luanda, and Benguela are often hindered by unreliable availability, and customer service sometimes lacks promptness. Though advertising “competitive rates” and “24-hour support,” clients report hidden fees, service delays, and limited roadside help.
Explore the wide range of vehicles available from GOLDCAR in Benguela, from compact cars for city driving to spacious SUVs and premium models, all ready to suit your travel needs.
Discover a detailed overview of GOLDCAR’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real renters.
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Write Review about GOLDCARBooking my car on GOLDCAR’s website was a pain - confusing layout and unclear pricing. When I called for help, chat support was slow and barely helpful. Pick-up was delayed and staff seemed overworked. All in all, very frustrating rental experience that I won’t repeat or recommend to friends.
The pick-up process at GOLDCAR was disappointingly slow. Staff seemed overwhelmed and unorganized. Communication could be better; I didn’t receive timely updates, causing unnecessary stress during my trip. Despite this, the car was okay, clean and reliable but the operational delays overshadowed the experience.
Renting with GOLDCAR was a major headache. The staff couldn't manage bookings properly, leading to mix-ups and long delays. I lost valuable time waiting around with zero updates. Although the vehicle was okay once I got it, the whole ordeal was frustrating and could’ve been avoided with better management.
Had a bad time with GOLDCAR. The price I was shown online was not what I paid. On arrival, several additional fees popped up, with little explanation. It felt like a bait and switch. Customer support wasn’t helpful in clarifying these costs. The car itself was average, but the pricing issue left a sour taste.
For the amount I paid, I expected a clean, fully fueled car, but GOLDCAR let me down. The car was dirty and the fuel tank was nearly empty at pick-up. This forced me to waste time refueling immediately, which was annoying. Definitely not what I consider professional rental service.
The pick-up process at GOLDCAR was incredibly slow, and I was wrongly charged for damage that was already present on the car. Trying to get this sorted took ages and lots of calls. The stress ruined part of my trip. The company needs serious improvements in transparency and customer care.
My experience was soured by unprofessional interactions at the rental desk. Staff seemed uninterested and slow to provide answers. It caused unnecessary stress when I urgently needed a vehicle for a business meeting. The car itself was okay but the overall service was disappointing and not up to expectations.
I had high hopes renting a car from GOLDCAR, but sadly their customer service was below expectations. The booking process was confusing, and when I needed assistance, responses were slow and unhelpful. The vehicle itself was clean, but the pick-up took way longer than promised. Overall, not recommended if you value efficient and friendly service.
Man, I wasn’t feelin’ GOLDCAR at all. The whole rental was sketchy – paperwork rushed, no real explanation about the car’s features or rules. Felt like they wanted me out of there fast, and honestly, it made me uncomfortable. The car did the job but the experience left me questioning if I’d rent from them again.
The car I rented from GOLDCAR was fine, nothing special but satisfactory. However, the real issue was the wait - almost an hour in line! - and some staff members who seemed quite rude and uninterested in helping. Not a pleasant way to start a holiday. Definitely need to fix their customer relations.
Had some annoying troubles with GOLDCAR during my recent trip. The car had some dents not noted at pick-up and billing was unclear; I was charged more than expected. Contacting customer service was a hassle with slow responses. The car was okay to drive but the extra troubles diminished the overall experience.
I don’t usually write reviews, but the slow wait and unapproachable staff at GOLDCAR’s counter deserved a shoutout – for the wrong reasons! They barely made eye contact or offered explanations. Felt totally ignored while the line grew. Car itself was fine but service left much to be desired.
Yo, gotta keep it real with GOLDCAR. Thought I was getting a deal, but bam! Hidden fees hit me hard. They took me for a ride with extra charges that weren’t clear at all. The car was meh too. Don’t get fooled by their slick site. Check everything up front or you’ll regret it like I did.
I do not suggest GOLDCAR to anyone who values vehicle condition and clear pricing. The cars looked worn out and the hidden fees on rental extras made the whole thing a bad deal. Customer support wasn’t much help either, seemed disinterested. Definitely expecting more professional standards from a reputed company.
As a frequent renter, I expect smooth transactions, but GOLDCAR’s service has been inconsistent. Their website is confusing, and staff at pick-up were indifferent. The car was decent but navigating their policies was frustrating. Improvements are needed in clarity and customer interaction to make them a reliable choice.
I had numerous issues with my GOLDCAR rental, including unclean cars, long delays, and hidden insurance costs. The process was anything but smooth and felt like they were out to catch you with extra charges. Very disappointed compared to other rental companies I've used before. Definitely won’t come back.
The terms and conditions in GOLDCAR’s rental were confusing and not clearly explained. When I arrived, the staff insisted on expensive insurance even though I thought it was included. Felt pressured to accept costly add-ons. The car itself was sufficient but the hidden insurance pressure spoiled the experience.
The vehicle I rented from GOLDCAR had several mechanical issues. The support reps I contacted were dismissive, leaving me disappointed and stressed on a business trip. Good cars are a must for rentals and so is responsive assistance. This experience was far below expectations for a global rental brand.
