https://capitalvans.com.br/ | (61) 99906-0502
Capital Vans, located in Brasília-DF, promotes itself as a specialist in passenger van rentals with professional drivers, yet its reputation is less positive. Despite claiming over a decade in executive transport, many clients find their promises of comfort and punctuality unmet. The company advertises trips, transfers, sightseeing tours, airport pick-ups, weddings, and group transport, but many report delays, lack of clear communication, and erratic service quality. Vans marketed as modern and well-maintained sometimes show outdated interiors and questionable cleanliness. The "highly trained professionals" driving the vans have drawn criticism for poor manners and occasional unsafe driving. While offering 24/7 customer support, response times are slow and not personalized. Ultimately, Capital Vans leaves many travelers frustrated and unlikely to recommend their service.
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Write Review about Capital VansThe van was practical and handled well, but I gotta be honest, the inside of the vehicle was kinda dirty. Felt like they didn’t do a thorough clean before handing it over. The staff was friendly though and tried to help with a quick cleanup when I mentioned it. Not the worst experience but could be way better in hygiene standards.
For the price, the van I rented was alright, but I found the customer support lacking. They were slow to respond when I had a query about insurance and some policies. If you want budget pricing, this might work, but be ready to follow up yourself and don’t expect immediate assistance.
Our group rented a van from Capital Vans for a week-long trip around Brazil. The booking process was straightforward, and the staff were professional and courteous. The van performed well mechanically, but the interior cleanliness left room for improvement. Overall, a solid choice if you're looking for reliability and decent service.
Overall, I found Capital Vans to provide good value for money. The vans are reliable and spacious, ideal for a weekend getaway. There was a minor delay at pick-up, but the staff apologized and made up for it with friendly assistance. Definitely a company I'd consider again next time I need group transportation.
Capital Vans offered a professional service for our corporate transport requirements. The van was clean, well-maintained, and comfortable, helping ensure our team stayed productive and rested on the road. Staff handled all paperwork efficiently with clear communication. Highly recommended for business use.
I rented a van with Capital Vans to transport my team for a conference. While the vehicle was in good condition and ideal for comfortable travel, the pick-up process was delayed, which caused some inconvenience for our schedule. This issue aside, the staff was helpful and polite throughout the experience.
The van itself was fine and comfortable for our family trip, however upon return, we faced unexpected extra charges for minor damages and fuel. These fees were not clearly explained during booking, which left us feeling a bit misled. Next time, we will ask for a more thorough upfront explanation.
Traveling with a big group can be hectic, but Capital Vans made our trip effortless. Their website was intuitive, the staff responsive, and the van roomy enough for all our luggage and passengers. Perfect for exploring São Paulo and nearby areas. The only small downside was minor delays at drop-off, but nothing major.
Man, I gotta say, Capital Vans was clutch! Got us a sick ride for our weekend road trip. The staff was chill and helped us out with everything, super patient with my questions. The van was comfy and worked without a hitch. The price was fair too. Would definitely hit them up again next time I'm in Brazil.
I liked the vibe of Capital Vans and their team was super easy to talk to. The van worked well most of the time, but we had one issue with the air conditioning not cooling properly on a hot day. Took a while to get that sorted. Still, it wasn’t a total bust; just room for some improvements on maintenance.
We rented a van for a group trip but hit a snag when it broke down mid-journey. Trying to get hold of Capital Vans support was a nightmare - no response for hours. Ended up calling roadside assistance separately. The experience was stressful and disappointing given the expectations. Not sure I’d recommend them without improvements in emergency support.
I was disappointed by the van I received. Although the reservation was effortless, the vehicle had some mechanical problems during our trip. We had to stop multiple times to check the engine, which was quite frustrating. The customer support was limited once we left the station. I expected better given the company's reputation.
